# Support

#### For technical assistance, contact Illumina Technical Support.

Website: [www.illumina.com](http://www.illumina.com/)

Email: <techsupport@illumina.com>

#### &#x20;Illumina Customer Support Telephone Numbers

| Region           | Toll Free       | Regional       |
| ---------------- | --------------- | -------------- |
| North America    | +1.800.809.4566 |                |
| Australia        | +1.800.775.688  |                |
| Austria          | +43 800006249   | +43 19286540   |
| Belgium          | +32 80077160    | +32 34002973   |
| China            | 400.066.5835    |                |
| Denmark          | +45 80820183    | +45 89871156   |
| Finland          | +358 800918363  | +358 974790110 |
| France           | +33 805102193   | +33 170770446  |
| Germany          | +49 8001014940  | +49 8938035677 |
| Hong Kong, China | 800960230       |                |
| Ireland          | +353 1800936608 | +353 016950506 |
| Italy            | +39 800985513   | +39 236003759  |
| Japan            | 0800.111.5011   |                |
| Netherlands      | +31 8000222493  | +31 207132960  |
| New Zealand      | 0800.451.650    |                |
| Norway           | +47 800 16836   | +47 21939693   |
| Singapore        | +1.800.579.2745 |                |
| South Korea      | +82 80 234 5300 |                |
| Spain            | +34 911899417   | +34 800300143  |
| Sweden           | +46 850619671   | +46 200883979  |
| Switzerland      | +41 565800000   | +41 800200442  |
| Taiwan, China    | 00806651752     |                |
| United Kingdom   | +44 8000126019  | +44 2073057197 |
| Other countries  | +44.1799.534000 |                |

**Safety data sheets (SDSs)**---Available on the Illumina website at [support.illumina.com/sds.html](http://support.illumina.com/sds.html).

**Product documentation**---Available for download from [support.illumina.com](http://support.illumina.com/).


---

# Agent Instructions: Querying This Documentation

If you need additional information that is not directly available in this page, you can query the documentation dynamically by asking a question.

Perform an HTTP GET request on the current page URL with the `ask` query parameter:

```
GET https://help.dragen.illumina.com/reference/technical-assistance.md?ask=<question>
```

The question should be specific, self-contained, and written in natural language.
The response will contain a direct answer to the question and relevant excerpts and sources from the documentation.

Use this mechanism when the answer is not explicitly present in the current page, you need clarification or additional context, or you want to retrieve related documentation sections.