Troubleshooting

Help

stopping analysis

Pressing Ctrl+C during a DRAGEN step stops the currently running analysis and might cause an FPGA error. To recover from an FPGA error, shut down and restart the server.

using a non-root user

CAUTION: Do not run analyses as the root user as it can lead to permissions issues when managing data generated by the software.

using ssh

When running the analysis software using SSH, Illumina recommends using additional software to prevent unexpected termination of analysis. Illumina recommends screen and tmux.

using DAM

The Heme pipeline depends on the DRAGEN Application Manager (DAM). For issues related to the DAM installation, refer to the DAM installation guide.

• Ensure DRAGEN App Manager is running properly.

using docker

• Ensure Docker is running properly. For docker configuration help, please check the DAM installation guide and docker.org documentation.